You should make your reservation at least 2 hours before your transfer takes place. However besides this, you can reach us for your emergency calls over the phone, and we can check our vehicles and send you a vehicle.

In the case of your request, our staff will call your mobile or fixed telephone number to make your transfer. However, the mobile phones of our passengers are closed in some cases. If you have such a request, you can try to keep your phone open.

If you have a reservation with reception at the airport, our staff will carry a plate bearing your name.

Unfortunately, our drivers cannot leave their vehicles for traffic safety reasons. But they will be able to help you to carry your luggage from the road to the vehicle.

To cancel your reservation you have to provide information 12 hours before the transfer at least. Then cancellations will be approved immediately after your call and no fee will be charged for it.

Maalesef bu mümkün değildir. Transfer saatine 12 saatten daha az kalan durumlarda transfer iptal edilemez.
Acil aramalarınızda da sizin için elimizden geleni yapmaya çalışırız. Bunun için +90(212) 465 35 16 numaralı telefonumuzla iletişim kurmanızı sizden rica ediyoruz.

We usually find a solution in no reservation requests, but we need to check if we can provide service first. So please call us on 0212 465 35 16 for information when you arrive to the airport. However we recommend you to book in advance for us to pick up you without any delay.

We will offer a child seat for you when you book in advance. Turkish law says that forchildren who are younger than 6 years you can carry him on your lap or can take a baby seat and which is more recommended.

Yes, we can carry small caged animals in the back seats of our vehicles.

Children must be 12 years or older to travel alone.

We will prepare the bill in advance according to the information we received from you before booking, then send it to you by our delivery ways. These ways would be by the driver during the transfer, receiving it directly from our company or we can send it to your address by shipping (extra charge is reflected in shipping delivery).

You are not binding to give any gratuity. You can act completely according to your own will.

The vehicle will wait you in meeting point for 2 hours. After that the vehicle will leaving. There is no extra charge for waiting you if you come within 2hours.But if you don’t come within two hours, the transfer will be recorded as a no-show. So there will be no refund money then.

When you paid with your credit card, your transfer request will be completed and the voucher receipt of this booking will be sent to the email address which you have provided.

If you think you have forgotten anything in our car; you can call us, fill out the online registration form on our website or you can give us information by mail. Our customer service will tell you the result.

Then, it will be delivered to the address you gave us before and you can receive it after paying the delivery fee. If you are in Turkey you have to ask Yurtici Cargo and if you are abroad, DHL Express.

The extra costs in the city may vary according to the price agreement with the customer.

Driver accommodation costs will be covered by the company.

We usually find a solution in no reservation requests, but we need to check if we can provide service first. So please call us on 0212 465 35 16 for information when you arrive to the airport. However we recommend you to book in advance for us to pick up you without any delay.

You can rent a car from Ülger Rent a Car even if you need only one.

You can rent vehicles of any brand and model as you want.

The minimum rental period is 3 days, while it can be rent up to 36 days.

There is no extra charge.

The followings are included in the car rental fee;

• 24-Hours Road Assistance
• 18% VAT (Value Added Tax)
• Compulsory traffic insurance.

Rental Cars have Toll Magnetic Stickers (HGS) on them. "Pay only for what you use". There is no upfront fee or charge for HGS. During drop off, you will be asked to pay only the amount that you have used for HGS.

For usage of the rent cars by 3rd individuals, the extra driving packet must be bought.

The Traffic Insurance, which is covered by the compulsory insurance required by law, Insurance which protects the used car and voluntary liability insurance with increased limits is done by Ülger Rent a Car. In addition to this insurance, full + full insurance and Mini damage insurance can be selected.

You need to provide a valid international driver’s license, birth certificate and a valid credit card during pick-up (for the extra driving packet + a valid driving license of driver who may drive the car).

Your reservations are made on a vehicle group basis and no brand guarantee is given. If the vehicle is not available at that time, an upper segment vehicle will be delivered at the same price.

Yes, you can pay with a foreign currency. You can have your payment with respect to the exchange rate of the day.

You can, however only when you do your booking.